Terms of service

Terms of Service

Article 1: Areas applicable to these Terms

Chiyodaseni Co., Ltd. (“we“, “our company“, “Chiyoji“) has established these Terms of Use, as follows, concerning the use of the official Chiyoji Website we operate and related services (the “Services“).

Article 2: Use of this service

Users shall use the Service in accordance with the Terms of Use and the User Guide separately determined by us. Underage members may obtain the consent of their parents or guardians.

Article 3: Change of Terms

We reserve the right to change these Terms of Use without prior notice and without obtaining the consent of users.

Article 4: Ordering of products

The “Orderer” is defined as the person who places an order online, after accepting these Terms and Conditions and following the procedures prescribed by this Site.
Even if a purchase agreement has been concluded, we may cancel the purchase agreement if any of the following events are found to exist

  • False or incorrect information is entered.
  • Delivery is impossible or extremely difficult due to the User's refusal to receive the Product, the whereabouts of the Product being unknown, or other reasons.
  • Failure or probability of failure to make payment at least once.
  • The User has committed an act in violation of these Terms of Use or any other terms of use.

Article 5: Price of products

The price of the products purchased by the Orderer shall be the price posted on the Site at the time the order is placed.
We reserve the right to change prices without special notice.

Article 6: Payment

Payment for goods shall be made by one of the following options.

  • Credit Card
  • Apple Pay
  • Google Pay

The amount to be paid at the time of purchase is the total of the merchandise purchase price, shipping charges, handling charges, and sales tax.
Shipping charges are determined based on the actual weight and shipping destination.
If the total amount is not paid by the due date according to the payment method selected at the time of order, we may cancel or terminate the purchase agreement without notice from our company at the user's responsibility.
In the event that a dispute arises between a user and a third party, such as a credit card company, regarding payment in lieu of payment, etc., when payment is made by a credit card or other payment method provided by a third party, the dispute shall be resolved between the parties concerned, and we shall assume no responsibility whatsoever.

Article 7: Formation of a contract

A sales contract for the Products ordered by an Orderer is deemed to be established when the Orderer sends the order information to our company on this Site, our company receives that order information, and sends the Orderer an automatic reply email.
However, our company shall not be held responsible if the Orderer does not receive the automatic reply email due to incomplete input by the Orderer.

Article 8: Handling of absence at time of delivery

If the orderer or the recipient designated by the orderer is unable to receive the products ordered on this website despite our company having delivered the products, or if the orderer or the recipient designated by the orderer is unable to deliver the products at the time designated for any other reason, the sales contract will be deemed to have been cancelled by the orderer.

Article 9: Returning Products, etc.

Products will not be returned except in cases of damage during delivery, defective products, or other cases where our company approves the return.
If we approves the return, the user must return the product using a method separately specified by our company.
Even if we approves the return, if the user does not return the product using the method specified by our company and our company is unable to contact the user within 30 days after contacting the user, the user will be responsible for the full price of the ordered products.
If the product shipped by us does not arrive at the delivery address specified by the user and is returned to our company, the user will be responsible for the re-shipping fee.
In order to receive the product without delay, the user must confirm the location of the product using a parcel tracking site, etc.

Article 10: Membership Registration

Users shall apply for membership registration on the member registration page in accordance with the method specified by our company.
When purchasing products using a credit card, users shall use a credit card in their own name.
If it is discovered that the person applying for membership registration has had their membership registration cancelled due to a violation of these terms and conditions, if the application details provided by the person applying for membership registration contain false information, or if our company otherwise deems it inappropriate to approve the application for membership registration, we may not approve the application for membership registration or cancel the membership registration.

Users shall be responsible for managing the member ID and password they have set.
Users shall not transfer, lend, or disclose their member ID and password to a third party.
Users shall be solely liable for any damages caused by the improper management or use of their member ID and password, or by use by a third party.
If a user discovers that their member ID and password have been used fraudulently by a third party, they shall contact our company immediately.

Article 11: Suspension of Services

We may suspend provision of the Services in whole or in part without notifying Users in advance in any of the following circumstances, so as to maintain the Services in a good operational state:
We shall not be liable for any damages suffered by users due to the suspension or change of this service.

  • When a system problem occurs.
  • When a natural disaster, power outage, riot, other emergency, or other reason beyond the control of our ompany occurs.
  • When we determines that it is necessary to suspend the Service for operational or technical reasons.

Article 12: Termination of Contracts

If a user falls under any of the following cases, we may suspend or refuse the user's use of this Site.

  • If the user violates these terms of use;
  • If the user does not pay for the product;
  • If the user infringes or disrupts this site;
  • If the information provided is false when registering as a member or when registering information on this site;
  • If the user violates these terms, the membership terms, or other regulations of this site;
  • If the product cannot be delivered due to an unknown delivery address, long absence, or expiration of the acceptance period due to absence, etc.

Article 13: Use of User Information

Personal information acquired by our company through the use of the Service will be used in accordance with the "Privacy Policy" separately stipulated, for the provision of various services to Users, such as payment services, information provision, sales management, product development, and trend analysis, as well as for the expansion of products and services.

Article 14: Notification

Notification from our company to a user shall, as a general rule, be made by sending an e-mail to the e-mail address registered by the user as the recipient of the notification (however, other methods deemed appropriate by the Company may be used depending on the circumstances).
In the event that notification is made by e-mail, the Company shall send the notification to the e-mail address of the registered member. In the case of notification by e-mail, notification shall be deemed to have been completed when the Company sends data to the e-mail server that manages the e-mail address of the registered member.

Article 15: Prohibited Acts

Users are prohibited from engaging in the following actions on this website:

  • Registering false information when placing an order or making an inquiry.
  • Use of information regarding products for purposes other than personal use, such as use for profit;
  • Unlawfully use a credit card to use the Services;
  • Improperly use an email address or password;
  • Use of the Service for business activities, profit-making purposes, or preparation for such activities;
  • Engage in acts that cause or are likely to cause a nuisance, detriment, loss or damage to other Users, third parties, or our company;
  • Engage in acts that infringe or are likely to infringe the trademark rights, copyrights, privacy, or other rights of other Users, third parties, or our company;
  • Engage in acts that violate or are likely to violate public order and morals, or other acts that violate or are likely to violate laws and regulations;
  • Engage in any other acts deemed inappropriate by our company.

Article 16: Copyrights, etc.

Unless otherwise provided for in these Terms of Use, All copyrights, trademarks, logos, designs, and all other intellectual property rights or rights of use of all images, works, trademarks, logos, designs, and other information on this website are the property of the Company or other copyright holders or other legitimate right holders, and any infringement of these rights by users is prohibited. In the event that the provisions of these Terms of Use are breached and any issues arise with legitimate rights holders or third parties, Users shall resolve such issues at their own responsibility and expense and shall not cause any trouble, loss or damage whatsoever to our company.

Article 17: Other Disclaimers

We assumes no responsibility for the completeness, accuracy, applicability, usefulness, currency, certainty, operability, safety, etc. of the contents of this website or information obtained by users through this website.
We shall not be liable for any damage caused by software or hardware accidents, malfunctions, trouble between users or between users and third parties, or any other accidents resulting from the use of this website, including this site.

Article 18: International Shipping

Once the product is shipped from our company, the ownership and risk of the product will be transferred from our company to the user.
Users should check the delivery status of the product themselves.
In addition, we will not accept any changes, cancellations, refunds or returns after the product has been shipped, except in the case of defective products or delivery.
The time required for delivery varies depending on the delivery service and customs situation in each country, as well as natural disasters and accidents.
Our company cannot guarantee the delivery period.
Depending on the country or region to which the product is delivered, customs duties, VAT (value-added tax), customs fees, etc. may be imposed by the government or local delivery company, and may be required separately when receiving the package.
Our company does not guarantee any returns, exchanges, refunds, etc. for damage or loss due to customs inspection.
If the user receives a damaged or defective product, please notify us within one week.
Please keep the product and all packaging materials for the product in question for investigation by the delivery company.
Depending on the country or region of delivery, the receiving location may not be the delivery address but the local delivery service or customs.
Please receive the product at your own risk.
If you have not received any contact from the delivery service or customs when the product arrives, please contact your local delivery service or customs with your tracking number.
If the package is returned to us and redelivered, you will be responsible for the full cost of re-delivery.

Article 19: Changes to this Terms and Conditions of Use

We may alter these Terms of Use without prior approval from Users. Users shall be deemed to have agreed to alterations to these Terms of Use at the time Users first use the Services after the Terms of Use have been altered.
The revised Terms of Service shall take effect and apply from the time of revision.

Established January 2025